Customer Query Form

Welcome to parkingpayments.ie, the dedicated site for card payment Pay & Display parking queries related to Pay & Display parking payments.

Please complete all required fields for your query to be processed as quickly as possible. Alternatively email payments @ utsparking.com directly and we’ll be happy to process your query via email.

    * Required

    Location *

    Custom Location [if “Other” selected above]:

    Payment Date [If known]

    Which payment method did you use? *
    Apple PayAndroid PayDebit / Credit Card– Other –

    Card Details [Only if Debit / Credit card is checked]

    Card Details *

    Contact Number * [Include Country Code]

    Email Address *

    Describe Query:

    Attachments [Limit 5MB – Filetypes: gif, png, jpg, jpeg]

    FAQ

    This can happen if there’s a delay in your statement being updated, i.e a purchase made 5days ago and 4days ago appear on your statement today, this may appear that you’ve been charged twice on the same day for parking. We’ll be able to verify if this is the case.

    Another scenario is where there’s transactions in “Pending” mode on your mobile app, this happens when the acquirer has not cleared any of your transactions with your bank yet, once the clearing process has taken place you’ll be refunded the “cancelled” transaction, if it takes longer than 5 days let us know and we’ll investigate further for you.

    Yes, there is a refund facility to the card number that made the transaction. If the transaction is made using the contactless feature of your phone or watch, please supply the first 6 digits and last 4 digits of the device’s digital card number linked to you bank account number.

    It can take up to 5 working days, but it’s normally in your account within 3 working days